Evercare Pet Store
Customer Satisfaction Guarantee

7-Day Replacement Policy

We stand behind every item we ship. If an issue arises, we resolve it swiftly and fairly.

1. Eligible Circumstances for Replacement

  • Item arrived damaged, torn, or with broken seals during courier transit.
  • Incorrect brand, flavor, or bag size received compared to your order.
  • Manufacturing defect in accessories (harnesses, leashes, bowls).

2. How to Claim a Replacement

Please contact us via WhatsApp at 0325 7209300 within 7 days of receiving your package. Share a brief photo or video of the issue along with your Order ID (e.g. PET-XXXXX).

Our team will arrange a reverse pickup or send an expedited replacement with our courier rider at no additional cost.

3. Non-Eligible Items

For health, biosecurity, and hygiene reasons, pet food bags that have already been opened and partially consumed cannot be accepted for return, unless verified to have an authentic manufacturer defect.